1. Who We Are
Leeds Solar ("we", "us", "our") is a solar panel installation company based in Leeds, West Yorkshire. Our registered address is Leeds, West Yorkshire. We can be contacted at info@leedssolar.co.uk or on 0330 223 7664.
This Privacy Policy explains how we collect, use and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect the following categories of personal data:
- Identity data: your name
- Contact data: email address, telephone number, postal address and postcode
- Property data: property type, roof orientation, energy consumption information you provide
- Financial data: billing information where applicable (processed securely by third-party payment providers)
- Technical data: IP address, browser type and version, pages visited on our website, referring pages and visit timestamps — collected via cookies and server logs
- Communication data: your preferences in receiving marketing from us and your communication preferences
3. How We Collect Data
We collect personal data through:
- Quote request forms on our website
- Telephone enquiries
- Email correspondence
- Site surveys and visits to your property
- Cookies and analytics tools on our website (see Section 8)
4. How We Use Your Data
We use personal data for the following purposes:
- To respond to your enquiry and provide a solar installation quote
- To carry out a survey of your property and design a solar system
- To complete installation work and provide aftercare services
- To register your MCS installation certificate
- To send you maintenance reminders and service communications
- To comply with legal and regulatory obligations
- To send you marketing communications about our services, where you have given consent or where we have a legitimate interest in doing so
5. Legal Basis for Processing
We process personal data on the following legal bases:
- Contract: processing necessary to fulfil our contract with you (installation, aftercare)
- Legitimate interests: processing necessary for our legitimate business interests, such as responding to enquiries, improving our services and direct marketing to existing customers
- Consent: where you have given explicit consent, such as subscribing to our newsletter or agreeing to marketing communications
- Legal obligation: where processing is required to comply with our legal obligations
6. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- The MCS (Microgeneration Certification Scheme) — required for installation registration
- Northern Powergrid or your relevant DNO — required for grid connection notifications
- Finance providers — where you apply for solar finance
- Our IT and software service providers who process data on our behalf under appropriate data processing agreements
- Professional advisers (solicitors, accountants) where necessary
- Regulatory authorities where required by law
7. Data Retention
We retain personal data for the following periods:
- Customer installation records: 10 years from completion date (for warranty and regulatory purposes)
- Enquiry records (where installation did not proceed): 2 years
- Financial records: 7 years (legal requirement)
- Marketing consent records: until consent is withdrawn plus 2 years
8. Cookies
Our website uses cookies to improve your browsing experience and help us understand how our site is used. We use:
- Essential cookies: necessary for the website to function correctly
- Analytics cookies: to understand how visitors interact with our website (via Google Analytics)
- Marketing cookies: to track conversions from advertising (where consent is given)
You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Your Rights
Under UK GDPR you have the right to:
- Access your personal data (Subject Access Request)
- Correct inaccurate data
- Request erasure of your data (the "right to be forgotten")
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@leedssolar.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data within our organisation is restricted to those who need it for legitimate business purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Leeds Solar
Email: info@leedssolar.co.uk
Tel: 0330 223 7664
